For candidates
Tips before your interview with Aleida.
You've been invited to a first conversation with an employer, held by Aleida in their name. Here's how it works, what makes a good answer, and how to give yourself the best chance to show what you can do.
- 1
Be concrete
Use real examples from situations you've actually been in. At work, at school or in your free time all count.
- 2
Say what you did
Instead of writing that you're service-minded or calm under pressure, tell us what you did in a situation and how it turned out.
- 3
Take your time
There are no right answers to guess. Read the question, answer in your own words, and take a break if you need one.
How the conversation works
- Open the link in your email. No app, no login. It works on your phone. The invitation tells you roughly how long it takes.
- Answer a few questions. About you and how you've handled different situations. Aleida may ask a follow-up, like a recruiter would.
- You get a summary. If the employer has chosen to send one, and all of them using Aleida today have, you get it straight afterwards, whatever the outcome.
- The recruiter gets in touch. The employer decides who moves on.
What a strong answer looks like
A good answer usually tells four things: what the situation was, what you needed to do, what you actually did, and how it turned out. It does not have to be perfect. It has to be clear and real.
Tell us about a time a customer was unhappy. What did you do?
Weaker answer
“I always stay calm and give good service.”
It says very little. We don't learn what happened or what you did.
Better answer
“On a busy Saturday in the shop, a customer was angry because an item she had reserved was gone. I apologised, checked the stock system and found the same item at our other store. I called them to hold it and gave her the address. She thanked me and went straight there.”
Now you can see how you think, what you did and what it led to.
What you want to show
- That you understand the situation
- How you think
- What you did
- What it led to
One concrete example told properly says more than several general claims.
Before you start
- Sit somewhere you can focus for a while
- Read each question properly
- Write the way you would talk to a recruiter
- If you lose your connection, open the link again and you continue where you left off
What a conversation might look like
PreemSales assistant Follow-up 4/7 How long have you worked at a till?
Four years, one of them at a staffed station.
Tell me about a time you solved something for a customer.
A customer had a flat tyre in the middle of the lunch rush. I called roadside assistance and sat the customer down with a coffee while we waited.
I called roadside assistance and sat the customer down with a coffee while we waited.
It was the lunch rush. What happened to the queue at the till in the meantime?
An example. Your employer and your questions will look different.
